Content: 64 contact hours

• Fundamentals and concepts of sustainability, SDGs (UN Sustainable Development Goals = Agenda 2030), overview of the EU Green Deal, ISO 26000 as a basis for sustainable corporate development, overview of the EU Taxonomy
• Climate and energy issues: requirements (Paris Agreement targets, EU and Austrian climate strategies, etc.), carbon footprint, energy certificates, best practices
• Transformation processes & overview of international standards and guidelines as methods and for documentation (e.g., ISO 14001, ONR 192500, SA 8000, SR 10, AA1000, IMS), Quality 2030: Business Excellence. Implementation options in corporate development – practice, planning, approach to the transformation process (opportunities and risks), corporate culture
• Resource and circular economy: introduction, resource flows, material cycles, packaging issues, implementation options, best practices
• Legal requirements with a focus on environmental and waste law in Austria
• Communication & Sustainability (Introduction & Terminology, Stakeholder Analysis, Double Materiality Matrix, Overview of CSRD & ESRS, Best Practices)
• In-depth look at financial requirements, EU Taxonomy Regulation, CSRD, ESRS, Risk Assessments
• Recap, practical exercises, peer review session, participants’ best practices

Location: Linz, Vienna, Bregenz, and others (as needed)

Min. 6 and max. 12 participants
For groups of 5 or more participants, this training can also be conducted in-house.

More information available upon request: b.schram@eccostand

Content: 52 contact hours + 25 contact hours of peer group learning & project work

• Prerequisite: eccos²²® Sustainability Management Basic course
• Strategy development, EU taxonomy, CSRD/ESRS, key performance indicators, IOOI method
• Corporate development program, IMS / eccos²²® / corporate culture
• Life cycle assessment, legal issues in the environmental sector, practical tools & their application
• Recap, practical exercises, ERFA roundtable, peer group learning, project work

Location: Linz, Vienna, Bregenz, among others (depending on need)

Min. 6 and max. 12 participants
With 5 or more participants, this training can also be conducted in-house.

More information available upon request: b.schram@eccostandards.com

Part 1 / Assessment Model

Module 1: Fundamentals of Corporate Quality

A focused introduction to the principles of corporate quality and excellence.

Prerequisites: Understanding of business contexts, courage to pursue improvement and social innovation, willingness to break out of entrenched patterns of thinking

Contents:

• Corporate Quality – Approach and Benefits (new 2020)
  Basic Concepts of Excellence – The Criteria Model (New 2020)
• EFQM Excellence Model (New 2020) – Control Loops and Assessment
• Development Toward Excellence – Process and Recognition

 

Module 2: Assessing Organizational Quality

Deepening knowledge of the EFQM Excellence Approach (new 2020) and organizational assessment using the RADAR logic.

Contents:

• EFQM Excellence Model (EFQM new 2020): Interrelationships and control loops
• RADAR Logic (EFQM new 2020): Assessment, Methodology, Application
• Creation and Assessment of a Self-Image
  For the second part, participants will receive a case study. This is a prerequisite for participation in the Corporate Quality (Excellence) Assessor Training Course, Modules 3+4

 

Modules 3 + 4: Corporate Quality Assessor (Excellence) including exam

Prerequisites: Mastery of the material from Modules 1 and 2

Contents:

• Evaluation of corporate quality, team-based assessment
• In-depth study of the EFQM Excellence Model and RADAR logic (EFQM 2020 update)
• Understanding the organization, key information
• Detailed assessment, consolidation, site visit, feedback report, and presentation of results

Exam content: The exam content covers Modules 1 and 2 and takes place concurrently with the course. Assessment is based on the case study from the preparatory phase, participation during the course, and the team exercises.

Certificate: QualityAustria Assessor for Corporate Quality Excellence

Validity: 3 years, followed by a refresher course

 

PART 2 / Holistic Quality Management & Sustainability / CSR

Module 5: Social and Economic Policy Perspectives of eccos²²®

Prerequisite: Modules 1–4

Contents:

• Introduction, fundamentals, history, social and economic policy perspectives / Background of the CSR management system
• Terms, definitions, distinctions
• International Norms/Standards and Guidelines (e.g., ISO 26000, ISO 14001, ONR 192500, SA8000, SR 10, GRI 4, AA1000)
• Change management using the CSR management system and the strategy to decouple corporate growth from resource consumption
• Implementation of the strategy and value management in organizational development from various perspectives (HR, QM, EMS, Management)

 

Module 6: Stakeholder Dialogue eccos²²® Assessment

Contents:

• Stakeholder dialogue and engagement (AA 1000)
• Links to various international norms, standards, and guidelines (ISO 26000, ISO 14001, ONR 192500, SA 8000)
• Tools and methods of stakeholder dialogue
• eccos²²® Assessment (internal and external assessment)
• The path to eccos²²® – Maturity level of corporate culture
• The tasks, functions, and roles of the various stakeholders (HR, QM, EMS, Facility Management) in the context of the CSR corporate development program
• Impact and benefits of eccos²²® on the various areas and stakeholders
• The path to the eccos²²® certificate and seal of approval
  Preparation and presentation of peer group work (preparation of a self-assessment)

 

Module 7: Leveraging a Company’s Systemic Performance Internally and Externally

Prerequisite: Completion of Modules 5 and 6

Contents:

• Key Performance Indicators and Reporting / GRI Standards and QA Validation
• Reporting on Non-Financial Factors / NADIVEG
• The Future of Sustainability Reporting
• Reporting & SDGs
• Communicating Quality Labels / ISO Internally and Externally.
• eccos²²® as a holistic management system in the context of reporting and organizational development

 

Module 8: Tools & Methods for Implementing System Performance

Contents:

• The materiality and effectiveness of the CSR management system
• Impact, measurement (IOOI), and the value chain
• Future trends and CSR as a driver of innovation

eccos²²® & Business Development

• Overview of procedures for initial contacts, network marketing, etc. Didactic approaches in the context of consulting and eccos²²® business development (Uniform Corporate Communication/FAQs)
• Consultants and Assessors: Overview of Tasks, Functions, and Roles
• Framework Conditions and Fees for Quality Austria and ECCOStandards & More KG for Assessors and Consultants

Module 9: Project Presentations – Reflection (Exam) – Certificate Award Ceremony

Contents:

• Exams (Project Presentations)
• Assessors & Consultants, Alumni, and Calibrations
• Presentation of eccos²²® Documentation and eccos²²® License

Throughout the entire course, you will have access to 8 hours of coaching. For more details, visit b.schram@eccos22.com

Mag. Doris Tomanek

Member of the Supervisory Board, Bank Austria

“I would like to extend my heartfelt thanks to all of you for the workshop days. The content was very interesting and insightful, and the presentations were excellent (despite the challenges of the online format). A great deal of information was presented very effectively. I also found the exchange with the other participants very engaging, as it naturally incorporated real-world practical experience. I’m very glad that I can now make much better sense of this very broad topic and hope to contribute my own insights in the future.”

Angelika Hofbauer
Head of the ANS Styria Division

“Thank you very much for these four afternoons, for the excellent presentation, and for explaining the online format, which isn’t always easy. I gained a great deal from this, both professionally and personally. I highly recommend this course!”

Hans-Joerg PREINING, M.Ed., MBA
Sustainability Management / Group Development, Raiffeisenlandesbank Oberösterreich AG

“The eccos²²® course for Quality Officers in Sustainable Corporate Quality provides an excellent overview of the SDGs, the EU Green Deal, and the various ISO standards in the field of sustainability. Through interaction with the instructors, the course never skims the surface of the subject matter but instead provides, in the form of the EFQM Model 2020, a step-by-step guide to integrating sustainability into the company. Looking back, these were four excellent half-days packed with solid information and perfect for future application.”

Helge HERGLOTZ, B.Eng. (FH)

Head of Quality & Safety Management, KSW Elektro- u. Industrieanlagenbau GmbH

“I would like to express my sincere thanks for the excellent seminar on CSR & Sustainability as well as Business Excellence, which provided me with a multifaceted insight into these topics. I will certainly be able to apply some of what I learned in our company—or at least try to. It is very clear that you, Ms. Schram, as the presenter, as well as Ms. Oberhollenzer and Mr. Peneder, are fully committed to the subject matter and are able to convey this extremely well (even if there were occasional technical difficulties ☺). The practical examples for implementation were very helpful. I think it’s great that all the presentations are also available as PDFs for review and study.”

The 3-day training program for eccos²²® consultants and assessors

This licensing program covered corporate communication, strategy, and business development for eccos²²®, decoupling corporate growth from resource consumption, and social science concepts in corporate management. Through numerous presentations, informational sessions, and interactive activities, our consultants and assessors received excellent training to prepare them for their future roles as eccos²²® consultants and assessors.

These were very interesting and informative days for the entire team. At the conclusion of the training, each team member was presented with a certificate of participation and a certificate for the licensing program.

Congratulations to our certified assessors and consultants on completing the licensing program!